Terms & Conditions

Terms and Conditions      

One-to-one homestay tuition programmes include:

One-to-one tuition Private room in teacher’s home with full-board accommodation (Sunday to Sunday 12h00 unless otherwise indicated). Participation in your teacher’s usual family and social life One principal excursion per week Collection and return to the nearest airport, railway station or ferry port  

  • One-to-one tuition programmes with separate host family accommodation, include:
  • One-to-one tuition Private room with half-board accommodation (Sunday to Sunday 12h00 unless otherwise indicated).
  • Local visits and excursions with your teacher and/or members of your host family.
  • Collection and return to the nearest airport, railway station or ferry port .

Group programmes include:

  • Group tuition at the  chosen Institute.
  • Use of all student facilities
  • Participation in all social evenings, activities offered by the school  

One-to-one tuition at the chosen Institutes include:

  • One-to-one tuition.
  • Use of all student facilities
  • Participation in all social evenings, activities offered by the school
  • Local Accommodation Service when requested (host family, studio apartment etc)
  • Please note that program fees do not include the student’s travel or other expenses to or from the place where the program takes place.  

Enrollment & Payment of Fees

HP will process an enrollment upon receipt of a correctly completed Enrollment Form for each student/client to be enrolled, and the non-refundable deposit for each student. There is a 20% deposit fee which will be deducted from the total program fees. HP will send a Confirmed Student Placement showing full course and accommodation information, total program fees payable, the balance due and due date.  

The balance of all program fees must be received in full by HP at least 4 weeks prior to the program start date. Where a visa is required see notes under Visa below. For enrollments made less than 4 weeks prior to the program start date, program fees must be received in full by HP at the time of enrollment.  

Without exception, all program fees must have been received in full by HP prior to admission to the program.  Please note that we accept payment by checks in euros drawn on European banks, bank transfers (bank details are given on the Confirmed Student Placement document), Bank transfer charges, or other charges incurred for the payment of program fees, are strictly for the account of the student/client and PayPal (please ask for the link to make your payment) Please refer to the Enrollment Form for full information.  

Accommodation

Where requested by the student, and where not already included in the program, HP will arrange, on behalf of and for the student, separate host family or other accommodation for which an Accommodation Service Fee will be made. Students will be required to pay their host family or other accommodation on arrival and in local currency.  

Visas

Where a visa is required HP reserves the right to make a charge for processing of visa applications, including the costs of dispatching any documents required. Where a visa is required, students have to follow the procedures required by the destination country and may need to transfer the outstanding balance of all fees due, before the appropriate visa application documents, can be issued. HP will provide all information and documentation required for visa application but cannot be held responsible for visas not being granted. If a visa is denied, all program fees, minus the non-refundable deposits and visa application fees, will be returned to the student on return of all original visa application documentation and the original, refusal document from the appropriate authority. Visa refusal must be notified by registered post within 3 days of refusal.  

Cancellation

Cancellations must be notified in writing to HP registered office by registered mail. The date of cancellation is the date of receipt of the written notification by THP.  

Refunds

The initial 20% deposit is non-refundable.   **Up to 4 weeks before the start date all program fees will be refunded, minus the non-refundable initial deposit and, where levied, any costs and expenses incurred in processing documents for the enrollment.  

**Up to two weeks before the start date fifty percent (50%) of the program fees will be refunded, minus the non-refundable initial deposit and, where levied, any costs and expenses incurred in processing documents for the enrollment.  

**Less than two weeks before the start date. No refund will be made.   **A program started is deemed to be completed and no refund or credit can be given for unattended lessons, weeks or courses, in whole or in part.

Rescheduled Program

Wherever possible, HP will be more than willing to re-schedule the start date of the student’s program to avoid the need for cancellation. In these circumstances, alternative locations or dates will be offered to the student. HP will be as flexible as possible with changes and amendments but reserve the right to make supplementary charges to cover costs incurred.  

Insurance

Neither HP, nor its staff, tutors, agents nor host families are responsible for any loss or injury caused during any program undertaken. The student/client is solely responsible for his or her own health, accident, liability, travel, cancellation and personal insurance. Student/clients are advised to take out all appropriate travel, medical and cancellation insurance in their country of origin before departure.  

Obligations of the Student/Client

It is the obligation of the student/client to ensure that he or she is in possession of the correct legal documentation to enter and reside in the country where the program is taking place for the duration of the program undertaken. The student/client is required to observe all program regulations and the house rules required by host families.

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